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CFB System Notices

For information on CFB system upgrades, planned maintenance, and service alerts that affect the CFB website, C-Access, C-SMART, or IEDS, please see below.

If you notice or experience service interruptions other than during the listed dates and times, please alert the CFB at CSUmail@nyccfb.info for candidate-related issues and IEMail@nyccfb.info for issues related to independent spenders.

Service Notices
BOE Disclosure Notices

Please note that C-Access and C-SMART are regularly updated and maintained on Wednesday evenings from 9:00 pm to 11:00 pm. During this period, users will receive an error message and are automatically logged out of their accounts.

This table covers information beginning in January 2018.

Last updated 8/14/2020, 8:15 am.

Issue Status Duration Impacted Services Description
Email Filters
Ongoing September 29, 2020 - Present C-Access, C-SMART, CFB Website Campaigns have reported that emails sent from CFB addresses are ending up in their spam folder. Anyone in contact with the CFB should monitor their spam folder for CFB communications until further notice.
Service Interruption Scheduled maintenance Sunday, August 16, 2020, 1 pm – 3 pm  C-Access, C-SMART, CFB Website Upgrades
Service Warning Ongoing July 2020 C-Access Users receive a security warning on the C-Access login page. Users can proceed past the screen and still login to their C-Access accounts. All user information is secure.
Service Interruption Resolved June 30, 2020, 10:30 am – 1 pm C-Access, C-SMART, CFB Website Server malfunction.
Service Interruption Scheduled maintenance June 25, 2020, 6 pm – 9 pm C-Access, C-SMART, CFB Website Maintenance.
Service Interruption Scheduled maintenance June 16, 2020, 9:00 pm – 11:00 pm C-Access and C-SMART Maintenance.
Service Interruption
Scheduled maintenance May 9, 2020, 12:00 pm – 4:00 pm C-Access, C-SMART, CFB website, IEDS We will be configuring new ports to increase Network speed.
Service Interruption  Resolved April 21, 2020, 10:00 pm – 11:00 pm C-Access, C-SMART, VGSA, IEDS Added space to one of the database servers. 
Service Interruption Scheduled maintenance April 11, 2020, 10:00 am – 2:00 pm C-Access, C-SMART, CFB website Resolved an issue with the backup of two production database servers.
Service Interruption
Scheduled maintenance February 29, 2020 – March 1, 2020 C-Access, C-SMART, IEDS Server upgrades.
Unplanned Interruption Resolved February 19, 2020, 3:07 pm – 3:12 pm C-Access Issue with the database backup process.
Unplanned Interruption Resolved February 16, 2020, 5:11 pm – February 17, 2020, 10:40 am C-SMART Issue with the database backup process.
Service Interruption Scheduled maintenance February 4, 2020, 9:00 pm – 11:00 pm C-Access, C-SMART, CFB website Maintenance.
Service Interruption Resolved January 27, 2020 - January 31, 2020 C-SMART Maintenance.
Unplanned Interruption
Resolved January 18, 2020, 6:23 pm – 6:39 pm C-Access Issues with the database server.
Unplanned Interruption Resolved January 15, 2020, 12:24 - 12:36 pm C-Access and C-SMART A brief interruption in connectivity to the database that required a restart of the C-Access server.
Unplanned Interruption Resolved November 3, 2019 – November 4, 2019, 10:00 am C-SMART and IEDS The application server was crashing. 
Unplanned Interruption Resolved October 4, 2019, 10:00 pm - October 5, 2019 at 11:00 pm for website, October 6, 2019 6:00 am for C-SMART C-SMART, Website  Due to issues with an expired SSL certificate the website was showing a warning (but was available), while C-SMART was unavailable.
Unplanned Interruption Resolved Undetermined at this time C-SMART C-SMART down due to an expired SSL certificate
Service Interruption Resolved July 29, 2019, 11:55 am – 12:09 pm C-Access C-Access experienced a brief outage.
Service Interruption Resolved July 25, 2019, 12:28 pm – 1:00 pm C-Access C-Access experienced a brief outage.
Service Interruption Resolved July 24, 2019, 1:00 pm – 1:15 pm C-Access C-Access experienced a brief outage.
Service Interruption Resolved July 23, 2019, 7:00 am – 8:28 am C-Access C-Access experienced a brief outage.
Systems Unavailable Resolved May 4, 2019, 1:30 pm – May 4, 2019, 5:30 pm Website, C-Access, C-SMART, Intranet, OnBase In the early afternoon on Saturday, C-Access, C-SMART, and the CFB website experienced a brief outage. The issue was resolved by that evening.
Service Interruption Resolved April 29, 2019, 6:00 pm – April 30, 2019, 4:00 pm C-SMART C-SMART experienced a brief outage that was resolved within 24 hours.
Service Interruption Resolved April 12, 2019, 11:25 am – 12:15 pm C-Access C-Access underwent a brief interruption that lasted less than an hour.
Service Interruption Resolved March 26, 2019, 1:20 am – 9:45 am C-SMART & C-Access C-Access and C-SMART experienced a brief outage early on Tuesday morning. The issue was resolved by 9:45 am.
Service Interruption Resolved March 4, 2019, 12:30 am – 6:45 am C-SMART & C-Access C-Access and C-SMART experienced a brief outage early on Monday morning. The issue was resolved by 6:45 am.
Service Interruption Resolved February 3, 2019, 6:00 pm – February 4, 2019, 10:00 am C-SMART & C-Access C-Access and C-SMART experienced a brief outage starting on Sunday evening. The issue was resolved by 10:00 am Monday morning.
Maintenance Complete January 16, 2019, 10:30 am – 12:30 pm C-SMART & C-Access C-SMART and C-Access down for maintenance.
Maintenance Complete December 10, 2018, 9:00 pm – 11:30 pm C-SMART & C-Access C-SMART and C-Access down for maintenance.
Maintenance Complete November 30, 2018, 6:00 pm – 12:00 am C-SMART & C-Access C-SMART and C-Access down for maintenance.
Maintenance Complete November 26, 2018, 9:00 am – 12:00 pm C-SMART & C-Access C-SMART and C-Access down for maintenance.
Maintenance Complete August 15, 2018, 9:00 am - 12:00 pm C-SMART & C-Access C-SMART and C-Access down for periodic maintenance.
Unplanned Interruption Resolved August 13, 2018 12:00 am - 11:00 am C-SMART & C-Access C-Access and C-SMART experienced a brief outage around midnight on Sunday. The issue was resolved by late Monday morning.
 Maintenance Complete August 9, 2018, 9:00 am - 12:00 pm C-SMART & C-Access C-Access and C-SMART will be unavailable during this period for periodic maintenance.
 Unplanned Interruption Complete August 2, 2018, 8:00 am - August 3, 2018, 1:43 pm NYC Votes Contribute Contribute experienced a brief outage which was resolved by the following afternoon.
 Maintenance Complete August 1, 2018, 9:00 pm - 11:00 pm C-SMART & C-Access C-SMART and C-Access down for periodic maintenance.
 Maintenance Complete July 25, 2018, 9:00 pm - 11:00 pm C-SMART & C-Access C-SMART and C-Access down for periodic maintenance.
 Unplanned Interruption Resolved July 24, 2018, 1:20 am - 9:00 am C-SMART & C-Access C-Access experienced an outage overnight and was brought back online the following morning.
 Unplanned Interruption Resolved July 23, 2018, 12:30 pm - 12:45 pm C-SMART & C-Access C-Access went offline for approximately fifteen minutes in an unexpected outage. 
 Maintenance Complete July 11, 2018, 9:00 pm - 11:00 pm C-SMART & C-Access C-SMART and C-Access down for periodic maintenance.
 Maintenance Complete July 4, 2018, 9:00 pm - 11:00 pm  C-SMART & C-Access C-SMART and C-Access down for periodic maintenance.
 Unplanned Interruption  Resolved June 29, 2018, 1:00 am - 5:00 am C-SMART & C-Access An outage prevented access to the CFB website and C-Access for approximately four hours. Both were brought back online soon after.
 System Upgrade  Resolved May 30, 2018, 9:00 am - 12:00 pm  C-SMART & C-Access C-SMART and C-Access were unavailable the morning of May 30, 2018 in order to implement a planned C-SMART upgrade. 
Maintenance Complete May 16, 2018, 9:00 pm - 11:00 pm C-SMART & C-Access C-SMART and C-Access down for periodic maintenance.
Maintenance Complete May 9, 2018, 9:00 pm - 11:00 pm C-SMART & C-Access C-SMART and C-Access down for periodic maintenance.
Maintenance Complete April 4, 2018, 9:00 pm - 12:00 am C-SMART & C-Access C-SMART and C-Access down for periodic maintenance.
Maintenance Complete March 28, 2018, 9:00 pm - 12:00 am C-SMART & C-Access C-SMART and C-Access down for periodic maintenance.
Unplanned Interruption  Resolved February 21, 2018, 3:47 am - 9:40 am C-Access C-Access was unavailable the morning of February 21, 2018. Users who logged in during this period received an error message and could not access their C-Access accounts. 

 

This table covers information beginning in January 2018.

Below is information on instances of discrepancies between C-SMART and the NYS BOE’s reporting requirements, as required by Campaign Finance Act §3-708(7)(b).

CATEGORY

SYSTEM STATUS

DATE & TIME

SYSTEM

DESCRIPTION