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CFB System Notices

CFB PORTAL & C-SMART ALERT:

On Friday, 4/9/21, the New York City Campaign Finance Board launched the CFB Portal which replaces C-Access. All campaigns from the 2012A - 2021 election cycles should have received an activation email. Some users are experiencing issues connecting from the CFB Portal account to C-SMART (the CFB's disclosure application). We are continuing to troubleshoot the issue and will provide updates on our Systems Notices page. If you have any immediate issues, please contact CandidateServices@nyccfb.info.

On January 25, 2021, the New York State Board of Elections (NYS BOE) transitioned all filers from its Electronic Filing System (EFS) desktop application software to a new web-based system.

Prior to this change, C-SMART was able to produce the disclosure report file output for the EFS desktop application. The new EFS web-based system can be accessed entirely online similar to C-SMART and all data previously submitted to the NYS BOE is saved within each candidate committee's database.

If you are a CFB candidate who ran in an election on or before the 2019 general election, you will need to use the EFS Web Application, not C-SMART, to submit ongoing periodic disclosure reports and amend past disclosure with the NYS BOE until your committee is able to terminate. All other CFB candidates only need to file with the CFB using C-SMART.

If you have any questions, please contact the Campaign Finance Call Center of the NYS BOE at (518) 474-8200. Additional information can be found here: https://www.elections.ny.gov/CFaboutWebBasedEFS.html.

Service Notices
BOE Disclosure Notices

Please note that all external applications, including the CFB Portal and C-SMART, are regularly updated and maintained on Wednesday evenings from 6:00 pm to 9:00 pm. During this period, users will receive error messages and be automatically logged out of any active sessions.

This table covers information beginning in January 2018.

Last updated 08/14/2024

Issue Status Duration Impacted Services Description
Service Interruption
Scheduled Maintenance
6 PM on Friday, September 6 - 9 PM on Sunday, September 8, 2024
All CFB systems and applications including the CFB Website, CFB Portal, C-SMART, Follow the Money Search, Campaign Finance Summary and IEDS
Maintenance
Unplanned Interruption 
Resolved
12 AM - 11 AM on Friday, July 19, 2024
All CFB systems and applications including the CFB Website, CFB Portal, C-SMART, Follow the Money Search, Campaign Finance Summary and IEDS
Microsoft-CrowdStrike experienced a global outage impacting all customers including the CFB.

Unplanned Interruption

Resolved

9 PM on Friday, March 8, 2024 – 11:19 PM on Monday, March 11, 2024

C-SMART

A network issue prevented campaigns from submitting amendments

Service Interruption

Scheduled Maintenance

6 PM – 9 PM on Friday, March 8, 2024

All CFB systems and applications including the CFB Website, CFB Portal, C-SMART, Follow the Money Search, Campaign Finance Summary and IEDS

Maintenance

Service Interruption

Scheduled Maintenance

6 PM – 9 PM on Friday, March 8, 2024

All CFB systems and applications including the CFB Website, CFB Portal, C-SMART, Follow the Money Search, Campaign Finance Summary and IEDS

Maintenance

Service Interruption

Scheduled Maintenance

6 PM – 9 PM on Friday, January 26, 2024

All CFB systems and applications including the CFB Website, CFB Portal, C-SMART, Follow the Money Search, Campaign Finance Summary and IEDS

Maintenance

Service Interruption

Scheduled Maintenance

12:15 AM – 6 AM on Thursday, January 25, 2024

All CFB systems and applications including the CFB Website, CFB Portal, C-SMART, Follow the Money Search, Campaign Finance Summary and IEDS

Maintenance

Unplanned Interruption

Resolved

12 AM on Friday, September 22, 2023 – 5 PM on Saturday, September 23, 2023

CFB Portal and C-SMART

Resolved an outage caused by an expired SSL certificate

Service Interruption

Scheduled Maintenance

6 PM– 10:03 PM on Friday, July 21, 2023

All CFB systems and applications including the CFB Website, CFB Portal, C-SMART, Follow the Money Search, Campaign Finance Summary and IEDS

Maintenance

Service Interruption

Scheduled Maintenance

7 PM– 8:13 PM on Monday, July 10, 2023

The CFB Portal, C-SMART and the Voter Guide Submission Application

Maintenance

Service Interrupted

Scheduled Maintenance

6 PM– 10:20 PM on Friday, July 7, 2023

All CFB systems and applications including the CFB Website, CFB Portal, C-SMART, Follow the Money Search, Campaign Finance Summary and IEDS

Maintenance

Unplanned Interruption

Resolved

11 AM – 4 PM on Thursday, June 1, 2023

All CFB systems and applications including the CFB Website, CFB Portal, C-SMART, Follow the Money Search, Campaign Finance Summary and IEDS

A fiber disturbance caused an outage for the CFB’s internet service provider.

Unplanned Interruption

Resolved

8 PM on Tuesday, May 23, 2023 – 7 PM on Wednesday, May 24, 2023

All CFB systems and applications including the CFB Website, CFB Portal, C-SMART, Follow the Money Search, Campaign Finance Summary and IEDS

A switch failure within the CFB's virtual server environment caused an outage in CFB systems

Unplanned Interruption

Resolved

12:00 AM on Monday, April 24, 2023 – 1:30 PM on Thursday April 27, 2023

Contribute

Campaign Contribute accounts were unavailable because connection requests sent by Contribute to CFB endpoints were timing out.

Unplanned Interruption

Resolved

6:20 PM on Friday, April 21, 2023– 10:45 PM on Monday, April 24, 2023

C-SMART

Confirmation emails for C-SMART amendment submissions were not generated

Unplanned Interruption

Resolved

4 PM – 10:45 PM on Monday, April 24, 2023

CFB Portal and C-SMART

Campaigns were unable to submit amendments in C-SMART

Service Interruption

Scheduled Maintenance

6 PM Friday, April 21, 2023 –11:59 PM Sunday, April 23, 2023

All CFB systems and applications including the CFB Website, CFB Portal, C-SMART, Follow the Money Search, Campaign Finance Summary, IEDS

Maintenance

Service Interruption

Scheduled Maintenance

Friday, April 14, 2023,6 PM – 8 PM

C-SMART, CFB Portal, IEDS

Maintenance

Service Interruption

Resolved

Tuesday, February 21, 2023 – Wednesday, February 22, 2023

C-SMART

Resolved an outage caused by a server issue

Service Interruption

Scheduled Maintenance

6 PM Friday, February 24, 2023 – 6 PM Sunday, February 26, 2023

All CFB systems and applications including the CFB Website, CFB Portal, C-SMART, Follow the Money Search, Campaign Finance Summary, IEDS

Maintenance

Unplanned Interruption

Ongoing

Periodic outages from Thursday, October 13, 2022 – Unknown

CFB Website, Follow the Money Search, Campaign Finance Summary, C-SMART, IEDS

Several applications are experiencing outages caused by a malfunctioning network switch

Unplanned Interruption 

Resolved

Monday, September 26, 2022 1:29 PM – 4:40 PM

CFB website and Follow the Money Search

Resolved an outage caused by a server issue

Unplanned Interruption 

Resolved

Friday, August 5, 11:00 AM – 3:30 PM

C-SMART

C-SMART did not allow for submissions due to a mail server issue.

Unplanned Interruption 

Resolved

Thursday, July 14, 9:40 PM – 10:20 PM

CFB Portal, C-SMART, CFB website, and Follow the Money Search

Resolved an outage caused by a server issue

Unplanned Interruption 

Resolved

March 18, 2022– May 9, 2022 

CFB Portal notification system and CFB emails

Campaigns did not receive automatic email notifications when messages posted to their CFB Portal accounts.
Service Interruption Resolved

4:50 PM Monday, March 7, 2022 – 5:03 PM Monday, March 7, 2022 

CFB Portal and C– SMART 

Resolved an outage caused by a backend service
Service Interruption Scheduled Maintenance Friday, December 17, 2021 5:30 PM – Sunday December 19, 2021 5 PM CFB Portal, C– SMART, Follow the Money Search and Disclosure, NYC Votes Contribute, IEDS  Maintenance
Service Interruption Scheduled Maintenance Saturday, November 20, 2021, 9 AM – 3 PM CFB Website, NYC Votes, CFB Portal, C-SMART, Follow the Money Search, IEDS Maintenance
Service Interruption Scheduled Maintenance August 21, 2021, 11:00AM – 3:00PM CFB Portal and C-SMART Maintenance
Service Interruption Scheduled Maintenance Ongoing C-Access and C-SMART Retiring C-Access and migrating all users to the CFB Portal
Service Interruption Scheduled Maintenance Saturday, March 27, 2021, 8:00 AM – 9:20 PM All CFB systems and applications, including C-SMART, C-Access, Voter Guide Submission Application, the CFB Website, the FTM Search, IEDS Maintenance
Service Interruption Resolved Monday, March 15, 2021, 8:38 pm – Tuesday, March 16, 2021, 12 PM Follow the Money Database Search Issues with data transfer processes prevented database updates and searches.
Service Interruption Scheduled maintenance Thursday, January 14, 2021, 10:30 pm – 11 pm C-Access and C-SMART Maintenance
Unplanned Interruption Resolved Tuesday, January 12, 2021, 5 – 9 pm CFB Website DNS Issue
Service Interruption Resolved Sunday, December 27, 2020, 10 am – 2 pm C-Access, C-SMART, CFB emails, CFB Website Maintenance
Email Filters Ongoing September 29, 2020 – Present C-Access, C-SMART, CFB Website Campaigns have reported that emails sent from CFB addresses are ending up in their spam folder. Anyone in contact with the CFB should monitor their spam folder for CFB communications until further notice.
Service Interruption Scheduled maintenance Sunday, August 16, 2020, 1 pm – 3 pm C-Access, C-SMART, CFB Website Upgrades
Service Warning Ongoing July 2020 C-Access Users receive a security warning on the C-Access login page. Users can proceed past the screen and still login to their C-Access accounts. All user information is secure.
Service Interruption Resolved June 30, 2020, 10:30 am – 1 pm C-Access, C-SMART, CFB Website Server malfunction.
Service Interruption Scheduled maintenance June 25, 2020, 6 pm – 9 pm C-Access, C-SMART, CFB Website Maintenance
Service Interruption Scheduled maintenance June 16, 2020, 9:00 pm – 11:00 pm C-Access and C-SMART Maintenance
Service Interruption Scheduled maintenance May 9, 2020, 12:00 pm – 4:00 pm C-Access, C-SMART, CFB website, IEDS We will be configuring new ports to increase Network speed.
Service Interruption Resolved April 21, 2020, 10:00 pm – 11:00 pm C-Access, C-SMART, VGSA, IEDS Added space to one of the database servers.
Service Interruption Scheduled maintenance April 11, 2020, 10:00 am – 2:00 pm C-Access, C-SMART, CFB website Resolved an issue with the backup of two production database servers.
Service Interruption Scheduled maintenance February 29, 2020 – March 1, 2020 C-Access, C-SMART, IEDS Server upgrades.
Unplanned Interruption Resolved February 19, 2020, 3:07 pm – 3:12 pm C-Access Issue with the database backup process.
Unplanned Interruption Resolved February 16, 2020, 5:11 pm – February 17, 2020, 10:40 am C-SMART Issue with the database backup process.
Service Interruption Scheduled maintenance February 4, 2020, 9:00 pm – 11:00 pm C-Access, C-SMART, CFB website Maintenance
Service Interruption Resolved January 27, 2020 – January 31, 2020 C-SMART Maintenance
Unplanned Interruption Resolved January 18, 2020, 6:23 pm – 6:39 pm C-Access Issues with the database server.
Unplanned Interruption Resolved January 15, 2020, 12:24 – 12:36 pm C-Access and C-SMART A brief interruption in connectivity to the database that required a restart of the C-Access server.
Unplanned Interruption Resolved November 3, 2019 – November 4, 2019, 10:00 am C-SMART and IEDS The application server was crashing.
Unplanned Interruption Resolved October 4, 2019, 10:00 pm – October 5, 2019 at 11:00 pm for website, October 6, 2019 6:00 am for C-SMART C-SMART, Website Due to issues with an expired SSL certificate the website was showing a warning (but was available), while C-SMART was unavailable.
Unplanned Interruption Resolved Undetermined at this time C-SMART C-SMART down due to an expired SSL certificate
Service Interruption Resolved July 29, 2019, 11:55 am – 12:09 pm C-Access C-Access experienced a brief outage.
Service Interruption Resolved July 25, 2019, 12:28 pm – 1:00 pm C-Access C-Access experienced a brief outage.
Service Interruption Resolved July 24, 2019, 1:00 pm – 1:15 pm C-Access C-Access experienced a brief outage.
Service Interruption Resolved July 23, 2019, 7:00 am – 8:28 am C-Access C-Access experienced a brief outage.
Systems Unavailable Resolved May 4, 2019, 1:30 pm – May 4, 2019, 5:30 pm Website, C-Access, C-SMART, Intranet, OnBase In the early afternoon on Saturday, C-Access, C-SMART, and the CFB website experienced a brief outage. The issue was resolved by that evening.
Service Interruption Resolved April 29, 2019, 6:00 pm – April 30, 2019, 4:00 pm C-SMART C-SMART experienced a brief outage that was resolved within 24 hours.
Service Interruption Resolved April 12, 2019, 11:25 am – 12:15 pm C-Access C-Access underwent a brief interruption that lasted less than an hour.
Service Interruption Resolved March 26, 2019, 1:20 am – 9:45 am C-SMART & C-Access C-Access and C-SMART experienced a brief outage early on Tuesday morning. The issue was resolved by 9:45 am.
Service Interruption Resolved March 4, 2019, 12:30 am – 6:45 am C-SMART & C-Access C-Access and C-SMART experienced a brief outage early on Monday morning. The issue was resolved by 6:45 am.
Service Interruption Resolved February 3, 2019, 6:00 pm – February 4, 2019, 10:00 am C-SMART & C-Access C-Access and C-SMART experienced a brief outage starting on Sunday evening. The issue was resolved by 10:00 am Monday morning.
Maintenance Complete January 16, 2019, 10:30 am – 12:30 pm C-SMART & C-Access C-SMART and C-Access down for Maintenance
Maintenance Complete December 10, 2018, 9:00 pm – 11:30 pm C-SMART & C-Access C-SMART and C-Access down for Maintenance
Maintenance Complete November 30, 2018, 6:00 pm – 12:00 am C-SMART & C-Access C-SMART and C-Access down for Maintenance
Maintenance Complete November 26, 2018, 9:00 am – 12:00 pm C-SMART & C-Access C-SMART and C-Access down for Maintenance
Maintenance Complete August 15, 2018, 9:00 am – 12:00 pm C-SMART & C-Access C-SMART and C-Access down for periodic Maintenance
Unplanned Interruption Resolved August 13, 2018 12:00 am – 11:00 am C-SMART & C-Access C-Access and C-SMART experienced a brief outage around midnight on Sunday. The issue was resolved by late Monday morning.
Maintenance Complete August 9, 2018, 9:00 am – 12:00 pm C-SMART & C-Access C-Access and C-SMART will be unavailable during this period for periodic Maintenance
Unplanned Interruption Complete August 2, 2018, 8:00 am – August 3, 2018, 1:43 pm NYC Votes Contribute Contribute experienced a brief outage which was resolved by the following afternoon.
Maintenance Complete August 1, 2018, 9:00 pm – 11:00 pm C-SMART & C-Access C-SMART and C-Access down for periodic Maintenance
Maintenance Complete July 25, 2018, 9:00 pm – 11:00 pm C-SMART & C-Access C-SMART and C-Access down for periodic Maintenance
Unplanned Interruption Resolved July 24, 2018, 1:20 am – 9:00 am C-SMART & C-Access C-Access experienced an outage overnight and was brought back online the following morning.
Unplanned Interruption Resolved July 23, 2018, 12:30 pm – 12:45 pm C-SMART & C-Access C-Access went offline for approximately fifteen minutes in an unexpected outage.
Maintenance Complete July 11, 2018, 9:00 pm – 11:00 pm C-SMART & C-Access C-SMART and C-Access down for periodic Maintenance
Maintenance Complete July 4, 2018, 9:00 pm – 11:00 pm C-SMART & C-Access C-SMART and C-Access down for periodic Maintenance
Unplanned Interruption Resolved June 29, 2018, 1:00 am – 5:00 am C-SMART & C-Access An outage prevented access to the CFB website and C-Access for approximately four hours. Both were brought back online soon after.
System Upgrade Resolved May 30, 2018, 9:00 am – 12:00 pm C-SMART & C-Access C-SMART and C-Access were unavailable the morning of May 30, 2018 in order to implement a planned C-SMART upgrade.
Maintenance Complete May 16, 2018, 9:00 pm – 11:00 pm C-SMART & C-Access C-SMART and C-Access down for periodic Maintenance
Maintenance Complete May 9, 2018, 9:00 pm – 11:00 pm C-SMART & C-Access C-SMART and C-Access down for periodic Maintenance
Maintenance Complete April 4, 2018, 9:00 pm – 12:00 am C-SMART & C-Access C-SMART and C-Access down for periodic Maintenance
Maintenance Complete March 28, 2018, 9:00 pm – 12:00 am C-SMART & C-Access C-SMART and C-Access down for periodic Maintenance

7

This table covers information beginning in January 2018.

Below is information on instances of discrepancies between C-SMART and the NYS BOE’s reporting requirements, as required by Campaign Finance Act §3-708(7)(b).

CATEGORY

SYSTEM STATUS

DATE & TIME

SYSTEM

DESCRIPTION